I recieved and adudio of this for free for review purposes
I thought it was very informative for those beggining in the ITIL world. If you are interested in ITIL this is where to begin. You want to check it out and for those of you who don't like to read for long periods of time I recommend you get the audio version, there is something totolly satisfying about having it read to you and you are free to take notes or do what you gotta do while you learn.#ClydeBankITIL
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